Interpretation Services

INTERPRETATION SERVICES

All NEMS members have the right to receive culturally competent care, including interpretation services. Professional interpretation services are offered by NEMS, and our health plan partners, to members at no cost.

The responsibility to provide interpretation services varies among the different NEMS networks. Please review the table below to identify who should be contacted to provide interpretation services.

Health Plan Network	Interpretation Services Provided by	Contact Information
Anthem Blue Cross (ABC): Medi-Cal & Medicare Advantage	Anthem Blue Cross	Please call ABC at 800-677-6669 to access an interpreter on behalf of the member.
Golden Bay Health Plan (GBHP)/Health Net (HN)	Health Net	Please call HN at 866-563-1259 to access an interpreter on behalf of the member. Select 5 for Medicare HMO Select 1 for Spanish, 2 for other. If you selected “other,” an agent will connect with you and ask for the requested language. Agent will connect you to the interpreter.
Santa Clara Family Health Plan (SCFHP)	Santa Clara Family Health Plan	Please call SCFHP at 1-800-260-2055 to access an interpreter on behalf of the member.
ACO REACH	NEMS MSO	Please see information below.
San Francisco Health Plan (SFHP): NEMS & NMS
Alignment Health Plan (AHP)

NEMS MSO Interpretation Services

Professional interpretation services are offered by NEMS to members at no cost. Telephone interpreters are available in over 100 languages for immediate needs. NEMS discourages the use of friends, family members, or minors as interpreters.

Interpretation services may be requested by completing the request form below or by calling NEMS Provider Relations at 415-352-5186 during regular business hours. Interpretation services can be provided for appointments that occur during our regular business hours, Monday to Friday from 9:00am – 5:00pm, excluding holidays.

Requests for routine appointments and in-person interpreters, including sign language interpreters, should be submitted at least 5 business days prior to the appointment during regular business hours. Please note that in-person interpretation is available in limited capacity. For urgent appointments, please reach out to us as soon as possible to schedule interpretation services.

When calling for interpretation services, please have the following information ready:

Member’s plan ID number
Language needed
Appointment date, time, and place

Requester's Information (Please provide your information so we can contact you for any questions):

Name *

First

Last

Organization *

Contact Phone Number *

Email *

Patient's Information

Patient's Name *

First

Last

Date of Birth *

Patient Contact Number *

Health Plan ID (if applicable)

Language(s) Spoken *

Chief Medical Condition

ICD10 (if known)

Appointment Information

Date of Appointment *

Date

Time

Length of Appointment *

Office Name / Doctor's Name *

Specialty *

Office Phone Number *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

Interpretation Service Information:

Select One: *

Over the Phone
In Person Sign Language (must provide office address)